Return & Refund Policy
At NatureVille, your wellbeing and satisfaction come first.
We truly believe in the quality of our products and want you to feel confident in your purchase.
If something isn’t right, we’re here to make it right — simply and fairly.
60-Day Money-Back Promise
You can request a return or refund within 60 days of receiving your order — no hassle.
To qualify for a return:
- Your item must be unused and in the same condition you received it
- It must be in its original packaging
- You’ll need proof of purchase (order number or receipt)
Please note:
We can’t accept returns for:
- Opened or unsealed supplement bottles
- Gift cards
- Health or personal care items that have been opened
- Flammable or perishable goods
- Final-sale or clearance items
How to Start a Return
- Email our team at info@naturevelle.com.
- We’ll reply with clear return instructions and the correct return address.
- Please wait for our confirmation before sending your product — returns sent without authorization may not be processed.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed back to your original payment method within 5–10 business days (depending on your payment provider).
Note: Shipping fees are non-refundable unless the product was defective, damaged, or sent in error.
Exchanges
We happily replace items if they’re damaged, defective, or incorrect.
Please email us within 7 days of delivery at info@naturevelle.com with a brief description and photo, and we’ll sort it out quickly.
International Orders
If you’re ordering from outside the United States, you’ll be responsible for return shipping costs unless your product arrived defective or incorrect.
Customs duties, import taxes, and original shipping charges are non-refundable.
If your package is undeliverable or refused at delivery, a small restocking fee may apply.
Refund Delays
If you haven’t received your refund after 10 business days:
- Check your bank or payment account again.
- Contact your payment provider — processing times can vary.
- Still no refund? Reach out to us and we’ll gladly help.
Before Filing a Dispute
If there’s a problem with your order, please contact us first at info@naturevelle.com.
We’re committed to resolving every issue quickly and fairly.
Contact Us
Email: info@naturevelle.com
By placing an order on our website, you agree to this Return & Refund Policy.
We may update this policy periodically to serve you better, and any updates will appear right here.